Get the best protection for your device with Device Care Complete.

Enjoy exclusive coverage if your device is lost or stolen and get extended protection against accidental damage. You’ll also enjoy unlimited cracked screen repair, exclusive value-added benefits and a premium service experience. 

By adding device protection, you accept the Device Care Complete terms and conditions.

Exclusive advantages

• Coverage for lost or stolen devices
• Physical and liquid damage protection
• Extends coverage for manufacturing defects
• Coverage for up to 2 incidents in 12 months
• Free battery replacement
• Unlimited photo and video storage in full resolution
• Expert tech help and support for setting up your device
• Tier service fee of $25 to $400 for device replacement and flat $39 for screen repair
• Add a warranty to ensure you meet the Bring-It-Back return policy. We’ll replace your device if it's damaged with the same model and accept it for your return

What’s the catch?

Simply pick your device and get a big upfront discount with no hidden fees. Then, at the end of your plan, return your device in good condition and upgrade to the newest model. Please note, taxes are not deducted from the upfront device cost.

What if I want to keep my device?

Simply repay the original Bring-It-Back Program Amount. Then you can create a BYOD plan or get a new device with or without a Bring-It-Back discount.

What condition does my device have to be in?

In order for a device to be considered eligible for return, it must meet the following 6 criteria. If it does not meet the criteria you will need to pay the Bring-It-Back Program Amount.

• Device must power on and navigate properly to the home screen
• The activation lock must be turned off
• The LCD must function correctly and be free of dead spots or bruising
• The screen must be undamaged and free of cracks
• The rest of the device must be undamaged with no cracks, signs of water damage, or missing parts (hinges, keypad, housing, buttons, battery, etc)
• All information must be wiped

What happens if I damage my device?

TIP: Be sure to sign up for AppleCare+ or TELUS Device Care so if something happens to your phone, we’ll exchange it for the same device and you can avoid any additional charges.

If your phone is damaged and no longer meets the Bring-It-Back eligibility criteria, you will be required to pay the Bring-It-Back Program Amount.

Subject to approved credit with a 24-month TELUS Easy Payment® agreement (0% APR) on any in-market plan with data and voice included. TELUS Easy Payment® balance will be repaid over a 24 month period via equal monthly payments. Payment of any outstanding TELUS Easy Payment® balance due upon termination, or account transfer. Applicable taxes are calculated based on the total no term price less any device discounts and must be paid in full at the time of purchase. Pay-per-use charges (including long distance, roaming and additional airtime or data) are extra.

AppleCare+ for iPhone, AppleCare+ for iPad and AppleCare+ for Apple Watch extends your coverage to two years from the original purchase date of AppleCare+, and adds up to two incidents of accidental damage coverage, each subject to a service fee plus applicable tax. 

• Apple diagnostics over the phone or by a certified Apple Master in-store.
• Convenient iPhone and iPad replacements for AppleCare+ customers at any local TELUS store.

How do I get it?

• Add AppleCare+ to your shopping cart during the checkout process when you purchase your iPhone or iPad.